Click "File a Claim" or "Create Account" on the homepage. Enter your name, email, and password. You'll receive a 6-digit code to verify your email before logging in.
Your account number (format: RPT-YYYY-XXXXXX) is generated automatically when you register. You can find it in your dashboard at all times.
KYC (Know Your Customer) is an identity verification process required by regulations. You'll submit a government-issued ID (passport, driver's license, or national ID) along with a selfie. Approval takes 24–48 hours.
Claims
Log in, click "File a Claim" or "New Claim" from your dashboard. Fill in your agency/company name, tracking number, amount, and payout details. You'll receive a reference number immediately.
Typically 5–7 business days from submission to payout. Complex claims requiring additional verification may take longer.
Yes. Use the "Track Claim" page with your reference number, or log into your dashboard and go to "My Claims".
Claims may be denied due to: insufficient documentation, unverified identity, duplicate submissions, or claims that don't meet our eligibility criteria. You'll receive an explanation and may resubmit with additional evidence.
Balances & Payouts
Refund Balance is money from your approved claims — this is the money we've processed for you. Personal Balance is money you've topped up yourself, used to pay fees and the activation fee.
A one-time account activation fee is required before your first withdrawal. It is deducted from your Personal Balance. Top up your Personal Balance to cover it.
Go to Dashboard → click "Withdraw". Enter the amount and your payout details. Your Personal Balance must cover the withdrawal fee. The request goes to admin for approval.
Once approved by admin, payout timelines depend on your chosen method: instant (Zelle, Apple Pay), 2–3 days (Bank Transfer), 3–5 days (Wire), 7–10 days (Check).
A small percentage fee is applied to withdrawals and deducted from your Personal Balance. The exact rate is shown in your dashboard and before you submit.
Security
Yes. We use 256-bit SSL encryption, secure servers, and strict access controls. Identity documents are encrypted and stored securely.
Use the "Forgot Password" link on the login page to reset your password via email.
Contact us immediately through the Contact page if you notice any unauthorized activity on your account.