Last updated: August 16, 2026
We collect: (a) personal information you provide (name, email, phone, address); (b) identity documents for KYC verification; (c) financial information for payout processing; (d) usage data including IP addresses, browser type, and pages visited.
Your information is used to: (a) process and verify your refund claims; (b) verify your identity as required by law; (c) process payouts to your chosen method; (d) send transactional notifications; (e) prevent fraud and comply with legal obligations.
We do not sell your personal data. We may share information with: (a) identity verification partners; (b) payment processors to complete payouts; (c) legal authorities when required by law; (d) service providers who assist our operations under strict confidentiality agreements.
KYC documents are stored securely and encrypted. They are used solely for identity verification. Documents are retained for the period required by applicable regulations and then securely deleted.
We implement industry-standard security measures including 256-bit SSL encryption, secure servers, and access controls. However, no system is 100% secure and we cannot guarantee absolute security.
We use essential cookies to maintain your session and preferences. We do not use advertising or tracking cookies. You may disable cookies in your browser, but some features may not function correctly.
We retain your account data for as long as your account is active and for a period thereafter as required by law (typically 5-7 years for financial records). You may request deletion of non-legally required data.
Depending on your jurisdiction, you may have rights to: (a) access your personal data; (b) correct inaccurate data; (c) request deletion of your data; (d) object to processing; (e) data portability. Contact us to exercise these rights.
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for any international data transfers.
Our Platform is not directed to individuals under 18. We do not knowingly collect personal data from minors.
We may update this Privacy Policy periodically. We will notify you of significant changes via email or a notice on the Platform.
For privacy-related inquiries, use the Contact page or email our data team through the Support section.